Last updated: 13 January 2026
We ship worldwide.
Processing & delivery time
Orders typically arrive within 6-10 days (from the moment your order is placed). Delivery times may vary by destination, peak periods, and customs processing.
Shipping costs
Tracking
All orders include track & trace.
Customs, duties & taxes (international orders)
For deliveries outside the EU, import duties, local taxes, and customs fees may apply. These costs are determined by local authorities and are the customer’s responsibility.
Address accuracy
Customers are responsible for providing a correct and complete shipping address. If an order is returned due to an incorrect address, we can reship it once the address is confirmed (additional shipping costs may apply).
Lost, delayed, or damaged parcels
If your parcel is delayed, missing, or arrives damaged, contact us at info@siphana.com with your order number and tracking details. We will investigate with the carrier and work toward a suitable resolution.