Privacy Policy(GDPR)

Last updated: 13 January 2026

This Privacy Policy explains how SIPHANA (“we”, “us”) collects, uses, and shares personal data when you visit or purchase from our website.

Business details
SIPHANA (Netherlands)
KvK: 96322446
VAT: NL005203888B76
Establishment no.: 000061656909
Contact: info@siphana.com

What data we collect
Depending on how you use the site, we may collect:
  • Contact details (name, email, phone number if provided)
  • Shipping/billing address
  • Payment-related information (processed by payment providers; we do not store full card details)
  • Order and customer service history
  • Device and usage data (IP address, browser, pages viewed, cookie identifiers)
Why we use your data (legal bases)
  • To fulfill your order (contract)
  • Customer service and returns/warranty handling (contract/legitimate interest)
  • Fraud prevention and security (legitimate interest/legal obligation)
  • Marketing/newsletters (consent; you can unsubscribe anytime)
  • Website analytics and improvement (legitimate interest and/or consent depending on cookies)

Sharing your data
We share data only when needed to run the store, including with:
  • Shopify (our e-commerce platform)
  • Shipping carriers (delivery and tracking)
  • Payment providers (transaction processing)
  • Email marketing providers such as Klaviyo and/or Mailchimp (if you subscribe or if allowed by law)
International transfers
Some service providers may process data outside the European Economic Area. Where applicable, we rely on recognized safeguards (such as Standard Contractual Clauses) to protect your data.

How long we keep your data
We retain personal data only as long as necessary for:
  • Order fulfillment and support
  • Legal/accounting obligations
  • Dispute handling and fraud prevention

Your rights (EU/EEA)
You may request: access, correction, deletion, restriction, portability, and objection to processing. You can also withdraw marketing consent anytime (unsubscribe link in emails).
You have the right to lodge a complaint with the Dutch data protection authority (Autoriteit Persoonsgegevens).

Contact
Privacy requests: info@siphana.com