Warranty & Guarantee Policy
Our Promise
Every SIPHANA piece is crafted to become part of your everyday life — not something you need to baby. We stand behind the quality of our jewelry.
2-Year Warranty
We guarantee that your SIPHANA jewelry will remain tarnish-free and intact under normal wear conditions for 2 years from purchase. This includes:
- Daily wear
- Showering
- Light exercise
- Exposure to water
If your piece tarnishes or breaks within 2 years, contact us for a free replacement.
Not covered: Damage from perfumes, harsh chemicals, chlorine (pools/hot tubs), or physical damage from impact.
30-Day Satisfaction Guarantee
Not in love with your piece? Return it within 30 days of delivery for a full refund — no questions asked.
Conditions:
- Item must be unworn and in original condition
- Original packaging included
- Contact us to initiate return
14-Day Right of Withdrawal
Under EU consumer law, you have the right to return any item within 14 days of delivery for any reason.
How to Make a Claim
Email us at info@siphana.com with:
- Your order number
- Photo of the issue
- Brief description
We respond within 24-48 hours.
